Common questions about hokibos 999.com legal and privacy
When you close your account via Settings > Account > Close Account, we deactivate your login but retain your transaction history, deposit records, and personal data for 36 months. This window covers refund disputes and regulatory audits. After 36 months, we delete or anonymise your data unless local law requires longer retention.
Yes. Log in, go to Settings > Privacy & Legal, and select Download My Data. We compile your account details, deposit and withdrawal records, and login history into a single file delivered to your registered email within 72 hours. This copy is yours to keep or share as you need.
Every withdrawal request is checked against your account balance, payment method on file, and transaction history to prevent fraud. We then transmit approved withdrawals to your DANA, OVO, GoPay or QRIS account. Most transfers complete within 5–15 minutes; bank delays may add 1–2 hours depending on your provider.
Contact our support team via email or live chat with details of the error — account number, transaction ID, and what went wrong. We investigate within 24 hours and respond with findings. If an error is confirmed, we credit your account or reverse the transaction. Disputes escalate to our legal team if unresolved in 7 days.
Your account information is shared only with DANA, OVO, GoPay, QRIS and our banking partner during payment processing — and only the minimal data needed to complete your deposit or withdrawal. We do not sell, trade, or give your personal data to advertisers, data brokers, or other services without your explicit written consent.
Yes. Submit a data deletion request in Settings > Privacy & Legal, confirm your identity, and we process it within 30 days unless a legal hold or open dispute is active. After deletion, your account and associated personal data are permanently removed from our active systems, though we retain anonymised transaction logs for compliance.
We suspend or close accounts when we detect policy violations, fraud, or legal requirements. You'll receive an email explaining the reason and, where applicable, instructions to verify your account or recover funds. You may appeal a suspension within 30 days by contacting our legal support team. Closure is permanent unless we authorise reactivation.
